Monday, March 23, 2009

Question 20: What if I have to leave a message?

This was a comment on yesterday's question.  See?  If you ask, I will respond...

When I first started coaching, I would tell people to call 3 times before leaving a message (because the point was to get them in). However, with today's technology, people are checking their caller ID, so if they see you're calling and not leaving a message, they may think it's strange. Then again, they may be curious about what you want and call you back.  So, the "3 calls before leaving a message" is up to you.

Another obstacle is: if you're calling from a blocked number, they may never answer.

Here is what you want to do when leaving a BRIEF message:
1. State your name- CLEARLY

2. State your phone number- CLEARLY
*I can't tell you how many people have called me and left out one of the above. Usually #1 and then I have to do a google search of the number and hope to find a name to match. Most people are not as caring as me.

3. Give them a compelling reason to call you back. This, while having to be spoken CLEARLY, does not have to be as clear.  This is what's called in the biz a "teaser" or a "cliffhanger." 

If you just call, "to check in," "to tell me you're available," or "to see what I've been up to," you may never get a call back, or may fall to the bottom of my priority list.  Nothing personal, I just have people calling me with urgent matters, questions only I can answer, and something really cool to share (these are all examples of #3).

Always know what you're going to say, should you go to voicemail, before you make the call.  

For more tips and articles by The Greenlight Coach, visit


Anonymous said...

I think I was the person who forgot to leave my name when I left a message on your machine at 600.

TheGreenlightCoach said...

Sad to say, whoever you are, you were NOT the only one. The fact that I'm reading this now means we found each other anyway... so, as they say "down under,"-- Good on You!

Jessica Brooks said...

I think that it's very important to know what you are going to say ahead of time and be certain about what you are going to say. No 'deer in the headlights' ummms. Be direct and confident. It is attractive.


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